Is your MyGift Visa or Mastercard not working?
Getting weird decline codes like Error 68 or 51?
Balance says $0 but you haven’t used it?
Let’s fix that. Here’s your complete troubleshooting guide.
🚫 Common MyGift Errors & Fixes
🔻 1. Card Declined (General)
Why it happens:
- Card not activated
- AVS mismatch (missing ZIP)
- Trying to spend more than balance
- Online merchant doesn’t accept prepaid
✅ Fix:
- Activate at giftcardmall.com/mygift
- Register ZIP code
- Use exact amount
- Try at a different store or in-person
🔻 2. Error Code 68 – Transaction Not Permitted
What it means:
- Card not registered or flagged
- Blocked by merchant’s processor
✅ Fix:
- Register ZIP code at activation portal
- Try a different store (Amazon, PayPal, etc.)
- Avoid gas pumps or hotel bookings
🔻 3. Error Code 51 – Insufficient Funds
What it means:
- You’re trying to spend more than your balance (even $0.01 over)
✅ Fix:
- Check balance first
- Use exact purchase amount
- Split payment in-store (not online)
🔻 4. Balance Shows $0
Possible reasons:
- Card compromised
- Monthly fees deducted
- Pending holds on recent transactions
- Transaction history not updated yet
✅ Fix:
- Call 1-877-322-4710 for full history
- Report fraud if unknown charges
- Use card soon after purchase to avoid inactivity fees
🔄 General Fix Checklist
| Step | Action |
|---|---|
| ✅ 1 | Activate the card properly |
| ✅ 2 | Register a ZIP code |
| ✅ 3 | Check exact balance |
| ✅ 4 | Use only within the U.S. |
| ✅ 5 | Use exact or smaller amount |
| ✅ 6 | If declined, try PayPal or in-person |
| ✅ 7 | Call support if nothing works |
📞 Contact Support (If Nothing Works)
Call: 1-877-322-4710
Or visit: giftcardmall.com/mygift
📢 They can:
- Resend activation
- Explain unknown charges
- Replace cards if eligible
🔗 Related Pages
⚠️ Disclaimer
This site is an independent troubleshooting resource not affiliated with GiftCardMall or Pathward Bank.
Use official channels for card replacements or disputes.