Checked your balance at giftcardmall.com/mygift
and it says $0.00 — even though you just got the card?
Don’t worry. Here’s what could be happening and how to fix it.
🔍 1. The Card Was Never Loaded
Even if it looks like a regular Visa card, some MyGift cards are not funded yet.
✅ Fix:
- Ask the seller or store where you bought it
- Keep the receipt as proof
- If purchased online, check confirmation email
🔐 2. Activation Was Incomplete
You may have activated the card but didn’t finish ZIP code registration.
✅ Fix:
- Go to giftcardmall.com/mygift
- Click “Register ZIP” and complete the process
- Wait 10–30 mins and check again
💸 3. Inactivity or Monthly Fees
If the card is older than 12 months, it may have been reduced by:
- Inactivity fees
- Balance inquiry charges
- Decline or ATM attempt fees
✅ Fix:
- Call 1-877-322-4710 for transaction history
- Ask if replacement is possible
🚫 4. Fraud or Unauthorized Use
Gift cards are often targeted by scammers, especially if:
- You shared the card info online
- It was a gift and the code was seen by someone
✅ Fix:
- Immediately call support
- Request card lock or replacement
- File a dispute (may take 4–6 weeks)
🧾 5. Pending Holds or Pre-Authorizations
Some purchases (like gas stations, hotels, or delivery apps) place a hold on your card (e.g., $75), even if final charge is lower.
✅ Fix:
- Wait 3–10 business days for hold release
- Use card at low-risk places like Amazon or Walmart instead
🧠 Final Tips
- Always activate and register ZIP immediately
- Use card early to avoid inactivity
- Avoid sharing full card details or CVV online
- Keep your receipts
🔗 Related Guides
❓ FAQ
Can a MyGift card have $0 balance even if it’s new? Yes, if it was never loaded or activation failed. What do I do if the balance says $0 but I haven’t used it? Check for holds, fees, or call support to investigate. Can I get a refund or replacement? Sometimes — contact GiftCardMall at 1-877-322-4710 and explain the case.
⚠️ Disclaimer
This page is an unofficial help guide. Always verify your balance and dispute unauthorized charges with the card issuer.